These rules shall be governed by the Enhance Fitness terms and conditions, which are incorporated by reference and together these rules and the terms and conditions form a binding legal agreement.
We may add, change or alter subscription (Journey) products from time to time and if you are impacted by any of these changes you will be notified at your registered email address.
The initial payment will be collected on the day of your subscription (Journey) and then will automatically renew in 28-day intervals thereafter on a recurring basis.
By completing the initial payment you are consenting and authorizing Enhance Fitness to automatically collect this amount on a recurring monthly basis via their third party payment gateway Telr, your credit card details will be stored with them and you can review their Privacy Policy here.
Minimum Commitment: All subscriptions (Journey's) come with a minimum commitment of 3 packages (3 months).
Early Cancellation Penalty: If you cancel your subscription (Journey) before completing the 3 packages, a penalty fee will apply. This fee is not fixed—it depends on how much of your subscription (Journey) is still remaining.
Manual Cancellation Required: Your subscription (Journey) does not automatically stop after 3 months. You'll need to cancel it manually through the app. If you don't, your subscription (Journey) will continue, and you'll keep getting charged each month.
How to Cancel (After 3 Months)
Once you've completed the 3-month commitment, you can cancel anytime by:
Once canceled, automatic payments will stop from the next billing cycle.
Example: If your next charge is on December 15, cancel by December 14 to avoid being charged. If you cancel on December 16, your subscription (Journey) will end after the January 15 payment.
Freezing Your Subscription (Journey)
If you need a short break due to illness, injury, or travel, you can freeze your subscription (Journey) for up to 2 weeks. Please check our Freeze Policy for full details.
When subscribing you can select from a number of monthly session options: 8, 12, 16 and 20.
The number of sessions per month you have selected will be credited to your account on a monthly basis upon the collection of the automatic monthly payment which you have authorized on the app upon your initial purchase.
You must complete the usage of these sessions within 28 days of the date in which they are credited to your account.
Sessions which are not conducted within the 28-day period will expire and not be carried over into the next month.
Example: If you have purchased a 12 session monthly subscription (Journey) pack and have only conducted 11 sessions, then 1 session from your current month will expire on the 28th day.
Should you wish to pause your subscription (Journey) due to illness, injury or travel then you are allowed one (1) freeze period of 2 weeks during the initial 3-month contract period.
You can freeze your package by going to:
If your package is eligible for a freeze (you have not used this feature before), you will find a Freeze button.
You will be asked to re-confirm your selection and the reason for your freeze before your package is paused for two weeks.
Your next payment will be automatically differed by two weeks.
During the freeze period you will not be able to train using your paused subscription (Journey) package.
The freeze period will be available month four (4) onwards such that you can continue to receive a 2 week freeze period once each three (3) months.
Should your trainer travel during your subscription (Journey) then you will be offered the option to either freeze your subscription (Journey) until their return or to continue training with your active subscription (Journey) with an alternative trainer.
You are signing up for a pay as you go based service. Your card will only be charged once (1) at the time of purchase.
Your purchased package has an expiry date as set out in the table below. Once the package expires all sessions which have not been conducted will expire automatically from your app.
To view your package details and expiry date you can visit My Packages in the app at any time.
You are entering into a commitment with Enhance Fitness for the purchase of a select number of sessions.
Refunds are not allowed regardless of the reason you wish to cancel your package (including but not limited to illness, injury, travel and leaving the country).
In the event you wish to pause your package for a period due to illness, injury or travel then please refer to our Freeze Package policy below.
When purchasing a package you can select from a number of sessions: 1, 8, 12, 20, 30, 50 or 100 across a variety of package types: Solo, Duo, Kids, Specialities (Krav Maga, MMA & Yoga), Platinum, Gold, Silver or Bronze.
We may add, change or alter products from time to time and if you are impacted by any of these changes you will be notified at your registered email address.
The number of sessions you select must be conducted before the expiry date listed in the table below. The expiry is calculated from the date of the purchase of the package.
You can refer to the email you received from us confirming your successful purchase as the date of commencement of the package.
Once a package has expired it will be reflected as Expired in your My Packages page and any remaining sessions which are not conducted prior to the expiry date will expire.
Expired sessions cannot be transferred to another package, account or exchanged for cash for any reason.
| Sessions | Expiry Period |
|---|---|
| 1 session | 30 days |
| 6 sessions | 60 days |
| 8 sessions | 60 days |
| 12 sessions | 90 days |
| 16 sessions | 105 days |
| 20 sessions | 120 days |
| 30 sessions | 150 days |
| 50 sessions | 180 days |
| 100 sessions | 240 days |
| Package Name | Sessions | Silver/Bronze (Days) | Gold (Days) | Platinum (Days) | Diamond (Days) | Royal (Days) |
|---|---|---|---|---|---|---|
| Discovery | 1 | 30 | 30 | 30 | 30 | - |
| Essential | 8 | 30 | 30 | - | - | - |
| Saver | 12 | 40 | 50 | 60 | 80 | 90 |
| Classic | 16 | 50 | 60 | 80 | 100 | 120 |
| Ultimate | 20 | 70 | 90 | 100 | 120 | 140 |
| Standard | 30 | 90 | 120 | 150 | 180 | 200 |
| Advance | 50 | 150 | 210 | 250 | 300 | 350 |
| Pro | 100 | 300 | 420 | 500 | 600 | 700 |
| Package Name | Sessions | Gold (Days) |
|---|---|---|
| Essential | 8 | 28 |
| Saver | 12 | 28 |
| Classic | 16 | 28 |
| Ultimate | 20 | 28 |
We understand that from time to time you may wish to pause your package due to unforeseeable illness, injury or travel.
If you are eligible for the freeze, then you are allowed one (1) freeze period for a maximum of 2 weeks per package purchased.
The freeze period cannot be extended or split up into multiple periods once it has been granted.
You can freeze your package by emailing us from your registered email address at [email protected] providing:
Our customer service will revert within 7 working days to confirm if the freeze has been accepted.
Your package will automatically restart after the allocated freeze period has been completed. During the freeze period you will not be able to train using your paused package.
Should your trainer travel during your package period then you will be offered the option to either freeze your subscription (Journey) until their return or to continue training with your active package with an alternative trainer.